Listen to the Complainers

One of my friends was recently told by her manager “I want you to carry on with a smile on your face and no complaining”. Previously she’s raised problems when implementing a new system and been told that she “doesn’t like change”....

Better Performance for the New Year

January is a time for looking forward: we make plans for the year, set goals and make resolutions. Sometimes we’re building on what we achieved but sometimes we find we’re setting similar goals and making similar resolutions to last year. Either way,...